learn how we collect, protect, and manage your data
Privacy Policy
At Pure AirDxB, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services..
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Your privacy matters
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: such as your name, email address, phone number
- Account Details: such as username and password (if applicable)
- Usage Data: such as IP address, browser type, pages visited, and time spent on the site
- Communications: including customer support messages and feedback
- Media Uploads: if you provide images or files (e.g., through forms or uploads)
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Respond to your inquiries and support requests
- Send relevant updates or promotional content (you can opt-out anytime)
- Monitor website usage and troubleshoot technical issues
- Comply with legal obligations
3. We do not sell your personal data. We may share your information with:
We use your information to:
- Trusted third-party service providers who help operate our website or deliver services
- Legal authorities when required by law or to protect our rights
- Analytics providers (such as Google Analytics) to understand site usage
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. These may include:
- Essential cookies for site functionality
- Analytics cookies to understand traffic and improve performance
- Marketing cookies (if applicable) to personalize ads
You can control cookie settings through your browser preferences.
5. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or object to certain uses
- File a complaint with a data protection authority
To exercise your rights, contact us at [Your Contact Email].
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
FREQUENTLY ASKED QUESTIONS
Your Questions Answered
How soon can I book after contacting you?
You can usually book same-day or next-day, depending on availability. When booking online, you’ll see live time slots. You can also message us on WhatsApp or call directly, and we’ll help you secure the first available window that suits your schedule.
Are your pest control chemicals safe for kids and pets?
Yes. We only use municipality-approved products that are safe for families and homes with children or pets. They’re highly effective against pests while protecting your household’s health.
Do you offer discounts for AC + Pest Control bundles?
Yes, we do! Our combined packages are designed for convenience and value — helping you take care of both your AC system and pest prevention in one go. It’s an easy way to keep your home fresh, clean, and protected year-round.
How often should I clean my AC ducts?
Most homeowners benefit from cleaning their AC units quarterly, with 1–2 deep cleans per year and regular filter and coil cleaning every few months. This helps maintain cooling efficiency, prevent dust buildup, and ensure healthy indoor air quality — especially important in Dubai’s climate where systems run almost year-round.
What’s included in your annual maintenance packages?
Each of our annual maintenance plans focuses on prevention and protection — not just quick fixes. Services include comprehensive AC cleaning, pest control treatments, and regular inspections to keep your home’s air pure and your environment healthy. Our approach ensures small issues are caught early, helping you save money and enjoy long-term comfort.
Do you offer same-day service?
Yes — whenever capacity allows. We always aim to provide same-day or next-day service and pride ourselves on reliability. If we can’t accommodate immediately, we’ll schedule your appointment at the earliest available time and keep you updated throughout the process.
Ready to enjoy a cleaner, healthier space?
Book your service online in just a few minutes and let our team take care of the rest.
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